1st Line Support Engineer

1st Line Support Engineer


Are you an ambitious 1st Line Support Engineer looking to take the next step in your IT career? This is a great opportunity to join a growing technology business in London where no two days are the same. You will be the friendly face of IT, solving problems fast, supporting users across multiple client sites, and developing your technical skills with full backing toward Microsoft certifications.


About the 1st Line Support Engineer role

As a 1st Line Support Engineer, you will act as the first point of contact for all IT issues, whether it’s password resets, software troubleshooting, or hands on support for laptops and networks. You will work across a variety of London locations, supporting both Windows and Mac users and collaborating closely with 2nd Line Engineers to deliver a first class IT service.


What the 1st Line Support Engineer will be doing

  • Logging and resolving tickets quickly and accurately through the helpdesk system

  • Providing hardware, software and network troubleshooting for end users

  • Supporting Microsoft 365 and Active Directory administration (user accounts, permissions, access)

  • Installing and configuring new equipment and applications

  • Keeping clear documentation and updating knowledge bases

  • Delivering professional on site and remote support across London offices


What the 1st Line Support Engineer will bring

  • Around 2 years’ experience in a 1st Line Support Engineer, Service Desk Engineer or Helpdesk Analyst role

  • Strong knowledge of Microsoft 365, Active Directory, and ticketing tools

  • Confidence supporting both Windows and Mac environments

  • Excellent communication and customer service skills

  • Eagerness to learn and progress, with interest in achieving Microsoft Endpoint Administrator Associate or Administrator Expert certifications


Why join as a 1st Line Support Engineer

  • Clear pathway to progress into 2nd Line Support and beyond

  • Exposure to diverse technologies and client environments across London

  • Backing from a supportive technical team with Microsoft training provided

  • Competitive salary up to £32,000, plus benefits and certification funding


Keywords

1st Line Support Engineer, First Line Support, IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Microsoft 365, Office 365, Active Directory, Windows, Mac, Troubleshooting, IT Technician, Endpoint, Customer Service, London.

Back to blog