Account Director (Patient Advocacy) Remote
About the position
The Account Director (Remote) is responsible for overseeing the advocacy account team, including the direct management and mentoring of the advocacy account team, as well as contributing to brainstorming and initiation of new advocacy program development. This individual is responsible for managing and growing client relationships, and expanding services/business, on one or more client accounts. The ideal candidate will have a proven record of maintaining ultimate accountability for client satisfaction, increasing account revenue and overall growth, and will bring experience as a team leader.
Responsibilities
- Act as the primary point of contact for dedicated client accounts, ensuring their needs and objectives are understood and met.
- Foster strong relationships with client partners, develop strategies, and lead a team of professionals committed to community-centric solutions.
- Develop and maintain robust relationships with key stakeholders in patient advocacy, healthcare providers, and industry partners.
- Lead client meetings and manage ongoing communication to align on their strategic goals.
- Consult with clients to gather and analyze patient advocacy feedback, ensuring their insights are integrated into strategic planning.
- Facilitate discussions between clients and patient groups to ensure patient perspectives are accurately represented and addressed.
- Provide actionable recommendations to clients on how to improve patient experience and engagement based on gathered feedback.
- Collaborate with clients to design and implement strategic advocacy plans that support initiatives.
- Monitor industry trends and regulatory changes to proactively adjust strategies as needed.
- Utilize feedback from patients and advocacy organizations to inform and improve client strategies.
- Lead, mentor, and develop a team of account managers and coordinators, fostering a culture of collaboration and excellence.
- Ensure the team effectively manages projects, timelines, and deliverables, maintaining high standards of service.
- Develop metrics and rationale for each account plan; provide ongoing consultation regarding advocacy strategy; and develop fees and budget allocation models for agency services.
- May be asked to participate in new business.
- With project manager, contribute to the development of the project timeline and budget.
- Oversee budgeting, financial forecasting, and resource allocation for client accounts.
- Encourage professional growth and development within the team through training and performance feedback.
- Hire, train, and establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations with direct reports.
- Ensure clear, ongoing communication regarding client and brand strategies, strategic insights pertaining to the client's business/industry, trends, initiatives, issues, and competitive intelligence, or similar to multidisciplinary team members.
- Inspire the team to consistently deliver superior client solutions that meet or exceed clients' goals/expectations.
- Establish and maintain a thorough knowledge of client organizations, advocacy stakeholders, products, and disease states.
Requirements
- 3+ years of relevant professional advocacy experience.
- A bachelor's degree is required; an advanced degree in science or business is a plus.
- A minimum of one (1) year of prior staff management, development, and mentoring experience preferred.
- 3+ years in healthcare patient advocacy, communications, healthcare agency, or bio-pharma advocacy.
- A demonstrated track record of expanding business with existing clients (upselling); and experience supporting new business pitches required.
- Advocacy, non-profit, public health, and policy experience is a plus.
Benefits
- Medical coverage
- Dental insurance
- Vision insurance
- Disability insurance
- 401K
- Parental and family care leave
- Family forming assistance
- Tuition reimbursement
- Flexible time off
