Account Manager, K-12 Student Information System
Job Description:
- Answer high volume of phone calls or chats from all regions of the country
- trouble-shoot problems and offer solutions
- Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms
- Build and maintain relationships with institution contacts
- Provide direction and guidance to new and existing institution contacts
- Establish open lines of communication with sales team and other internal contacts
- Encourage increased use of various NBS products and technical services
- Provide training on products, processes, and procedures to institutions when applicable
- Report daily activities to team leader
- Participate in special projects or committees
Requirements:
- College graduate in related field or equivalent experience
- Experience in banking, student loan, or customer service industry is preferred
- Strong interpersonal and communication skills
- Ability to work as a team player
- Detail oriented with excellent prioritization, organization and time management skills
- Ability to multi-task and complete projects under high pressure deadlines and stressful situations
- Strong analytical and problem solving skills
- General knowledge of NBS products
- General computer skills including Microsoft Office applications, e-mail, internet, and CRM system
Benefits:
- medical, dental, vision, HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
