Administration answering phones and sending emails

🏠 Job Title:

Virtual Assistant Needed for Independent Living Facility (Emails, Calls, Intake Support)

📋 Job Description:

We are A&M Homes, an Independent Living Facility in St. Louis, Missouri. We provide fully furnished shared living for veterans, seniors, individuals on SSD/SSDI, and people transitioning back into the community.

We are looking for a professional and compassionate Virtual Assistant to help with:

• Answering incoming emails

• Responding to applicant questions

• Making outbound follow-up calls

• Speaking with social workers and referral partners

• Scheduling intake appointments

• Sending application instructions

• Light data entry and organization

This role requires someone who is:

✔ Professional and well-spoken

✔ Comfortable making phone calls

✔ Organized and responsive

✔ Able to handle sensitive conversations with compassion

✔ Available during U.S. Central Time hours

⏰ Hours:

Approximately 25 hours per week

(May increase as we continue to grow.)

🎯 Requirements:

• Strong English communication

• Experience in customer service or admin support

• Comfortable using Gmail, Google Docs, and basic CRM systems

• Quiet workspace for calls

⭐ Bonus (Optional but Nice to Have):

• Experience working with housing programs, nonprofits, or social services

• Experience speaking with case managers or intake coordinators

📝 To Apply:

Please include:

1. A short introduction

2. Your experience handling phone calls

3. Your availability (including time zone)

4. A short voice sample