Assistant Call Center Manager

<h3>Job Details</h3> <p>Job Position – Assistant Call Center Manager</p> <p>Company Name – Teleperformance</p> <p>Key Responsibilities:<br /> – Assist in managing the day-to-day operations of the call center.<br /> – Supervise and support team leaders and call center agents.<br /> – Monitor call center performance metrics such as call volume, response time, and customer satisfaction.<br /> – Conduct regular coaching, training, and performance evaluations.<br /> – Handle escalated customer issues to ensure timely resolution.<br /> – Collaborate with other departments to streamline processes and enhance customer experience.<br /> – Prepare reports and present insights to senior management.<br /> – Ensure compliance with company policies and industry regulations.<br /> – Participate in recruitment and onboarding of new staff.<br /> – Support the implementation of new technologies and systems.</p> <p>Qualifications:<br /> – 6 years of experience in a call center environment, with at least 2 years in an ACCM role.<br /> – Proficiency in Arabic and English.<br /> – Experience in government for at least 6 months.</p> <p>Email : <strong>magdy.ahmed@teleperformance.com</strong> and mention “ACCM” in the subject line.</p> <p>NB:<br /> – Any CV without a subject will not be considered.<br /> – Applicants should be in the UAE only.</p> [adinserter block="3"] <p class="job_tags">Tagged as: <a href="" rel="tag">Jobs In Abu Dhabi</a>, <a href="" rel="tag">Jobs In UAE</a>, <a href="" rel="tag">Linkedin Jobs</a></p>