Assistant Manager, Amazon Fresh Stores

About the position

The Assistant Manager at Amazon Fresh Stores is responsible for overseeing daily store operations and leading a team of grocery associates to ensure a positive shopping experience for customers. This role emphasizes customer obsession, team engagement, and continuous improvement in store performance and culture.

Responsibilities

• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
• Delegate effectively to drive results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
• Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
• Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
• Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.

Requirements

• 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

Nice-to-haves

• 2+ years of customer-facing grocery industry experience.
• 2+ years of Amazon Fresh Stores (Blue Badge/FTE) experience.
• Strong verbal communication and interpersonal skills.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Demonstrated success in problem solving and delivering results.
• Demonstrated ability to attract, hire, and develop high-performing teams.
• Passion for Amazon and committed to delighting customers.

Benefits

• Medical, financial, and other benefits including equity and sign-on payments.