Billing Specialist (Remote)
We’re looking for a Billing Specialist to own our billing operations and serve as the primary point of contact for all client billing matters. This is a customer-facing role where accuracy, professionalism, and proactive communication are essential. You’ll work closely with our bookkeeping team to keep financial records clean and act as a trusted resource for our clients.
If you have a knack for numbers, communicate with confidence and diplomacy, and do your best work when you’re trusted to manage your own day we want to hear from you.
What You’ll Do
Handle Billing Inquiries: Be the first point of contact for all billing questions via phone, email, and chat. Resolve concerns quickly with professionalism and empathy.
Manage Invoicing & Payments: Generate accurate invoices, process payments, and set up billing arrangements or payment plans as needed.
Maintain Client Accounts: Process account changes including upgrades, cancellations, and user modifications keeping everything documented and up to date.
Reconcile Discrepancies: Identify and resolve billing errors before they become problems. Coordinate with the bookkeeping team to ensure financial records stay accurate.
Stay on Top of Receivables: Proactively follow up on outstanding invoices. You don’t wait for things to fall through the cracks.
What You’ll Need (Required)
Previous experience in billing, accounts receivable, or accounting support
Exceptional phone presence and clear, professional written communication
High accuracy with financial data and a sharp eye for catching errors
Comfort working independently in a fully remote environment with minimal supervision
Strong judgment and the ability to manage competing priorities without hand-holding
What Will Set You Apart (Preferred)
Experience with invoicing or accounting software (e.g., QuickBooks, FreshBooks, or similar)
Familiarity with ticketing systems or help desk tools
Understanding of basic accounting principles (debits, credits, reconciliation)
Experience in a SaaS or subscription-based billing environment
Why Work for Us?
Stability That Speaks for Itself: Our average employee tenure is over 15 years. People stay here because they’re valued, trusted, and given real ownership of their work.
True Independence: We’re a flat organization. No layers of middle management, no micromanaging. You’ll be accountable for results, and you’ll have the autonomy to deliver them your way.
Remote-First: Work from wherever you’re most productive.
Benefits
401(k)
Medical benefits (80% company-paid)
15 days PTO (including sick days), increasing to 20 days after 5 years
About PCRecruiter
PCRecruiter is a leading SaaS platform built for staffing and recruiting professionals. Founded in 1998, we’ve been in business for over 27 years, and our average employee has been with us for more than 15 years (that’s not a typo). We’re a flat-structured, results-oriented organization where your work matters and bureaucracy doesn’t. If you’re someone who thrives with independence, takes ownership of your responsibilities, and wants to be judged by what you deliver rather than how many meetings you attend, you’ll fit right in.
