Cash Posting Representative

The Cash Posting Representative within Revenue Cycle Management performs day-to-day payment posting and reconciliation activities and is responsible for ensuring accurate posting processes are followed. This position reports to the Supervisor of Cash Management.

Duties and Responsibilities

• Demonstrates knowledge of and commitment to the Healthrise Core Values
• Performs daily payment posting activities, including receipt, posting, and reconciliation of all incoming cash payments
• Ensures complete and accurate daily balancing of all incoming cash received versus cash posted to customer accounts
• Performs duties in a manner that promotes accurate, efficient, and timely cash posting and reconciliation
• Documents corrections related to discrepancies, outstanding items, and exceptions in the appropriate system(s)
• Tracks payment activity data and related findings for supervisor review
• Adheres to proactive cash posting practices to ensure timely and accurate application of all incoming payments
• Performs all related cash posting processes to ensure activities are submitted timely, tracked, trended, and reported to key stakeholders
• Provides additional information and support as needed
• Identifies routine issues and resolves or escalates them appropriately
• Maintains knowledge of applicable state and federal laws related to contracts and appeals processes
• Investigates and addresses overpayment and underpayment accounts to optimize reimbursement
• Documents all actions in the patient accounting system
• Cross-trains in various functions to enhance service delivery
• Performs other duties as assigned by the supervisor
  

Required

• High school diploma or Associate degree in Accounting, Business Administration, or a related field
• Minimum of one (1) year of experience with revenue cycle functions and systems in one of the following environments:
  • Hospital, clinic, or healthcare organization
  • Health insurance company or managed care organization
  • Banking or healthcare financial services setting
• Equivalent combination of education and experience may be considered
• Knowledge of health insurance and governmental programs and billing processes strongly preferred, including Medicare, Medicaid, Social Security Disability, CHAMPUS, Supplemental Security Income Disability, managed care contracts, and coordination of benefits
• Experience in a complex, multi-site environment preferred
• Excellent written and verbal communication skills
• Strong organizational and time-management skills with high attention to detail and accuracy
• Strong interpersonal and customer service skills
• Basic proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Completion of regulatory and mandatory certifications preferred
• Comfortable working in a collaborative, shared-leadership environment
• Experience using Epic
• Strong problem-solving skills
• Ability to work independently and as part of a team while meeting deadlines

Preferred

• Certified Medical Reimbursement Specialist (CMRS) or equivalent certification
• Previous experience working with Global Partner vendors

Physical Demands and Work Environment

• Work Environment: This position operates in a professional home environment and routinely uses standard office equipment, including computers and phones
• Physical Demands: This role is primarily sedentary and requires regular use of a keyboard, mouse, and other devices for typing, clicking, and navigating software systems