Contact Centre Executive (Inbound Calls)

**Client Industry**:Insurance/Shares Services **Location**:TRX **Key Responsibilities**: - Deliver world class customer service via telephone - Provide a polite, professional and accurate response - Manager customer's expectations and display ownership for customer's requests - Liaise with appropriate departments to resolve issues brought up by customers - Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers - Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate - Undertake any other works and duties allocated by management as and when required **Key Requirements**: - At least Diploma or Degree in any field from a recognized college or university - **Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.**: - **Preferable someone who have 1 year working experience in inbound calls from Insurance industry.**: - Experience in handling international calls will be an added advantage. - Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage. - Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills. - Enthusiastic, self-motivated and able to succeed in a fast-paced customer focus environment. - Pleasant, patience and self-discipline. - **Preferable someone who located within KL area.** **Job Type**: Contract Contract length: 12 months Pay: RM2,800.00 - RM3,500.00 per month Schedule: - Monday to Friday **Experience**: - inbound call: 2 years (preferred)