CS Agent EWR

At Pacific Atlantic Handling, we value people that are passionate about providing excellent customer service. Our employees thrive in being part of a team who creates and cultivates professionalism in the workplace. Our focus of expertise is Passenger Service, Operations, Load control, Ramp & Turn-Around Coordinator, Ticket & Sales, Baggage - Lost & Found.

Responsibilities:

• Checking in passengers for flights at the ticket counter and gates
• Verifying passenger documentation.
• Assigning seats and providing gate information.
• Checking baggage.
• Hosting self-service kiosks.
• Ensure that all work areas are functional (check-in, lobby, gate, baggage).
• Be enthusiastic about offering assistance where needed in all areas of passenger services.
• Adhere to PAHS uniform guidelines and codes of conduct.
• Work in a team environment.

Requirements:

• High School Diploma or equivalent.
• Must be at least 18 Year of age.
• Previous airline/aviation operational knowledge preferred.
• Capable of lifting 70 lbs. comfortably.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must be able to speak, read and write in English proficiently.
• Must have strong verbal and written communication skills.
• Knowledgeable of computer software programs.
• Must be able to pass all pre-employment medical.
• Must pass random drug testing.
• Must pass a 10-year background check as required by US Customs.