Customer Service Agent

Southwest Airlines is now hiring Customer Service Agent in St. Louis, MO 63145. View job listing details and apply now. Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines Above all Employees will be provided the same concern respect and caring attitude within the organization that they are expected to share externally with every Southwest Customer Job Description Southwest Airlines will consider your interest for the Customer S Agent position if you are currently a resident of the state of Greater St Louis Missouri or Southern Illinois IF you are NOT selected for this position you will not be eligible to reapply for 12 months from the date of your interview The People of Southwest Airlines come together to deliver on our Purpose which is to connect People to whats important in their lives through friendly reliable and low-cost air travel Our Customer Service Agent s extend Hospitality to Southwests Customers at the ticket counter baggage service office and gate area Customer Service Agent s are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers trip Theyre friendly patient problem solvers who enjoy multitasking and working in a dynamic safe environment As a St Louis STL Customer Service Agent you can expect A union-based role that includes working assigned shifts based on seniority Shifts can include early mornings late evenings weekends and holidays Opportunities for overtime and shift pick-ups Mandatory overtime is a possibility based on operational need US citizenship or current authorization to work in the US required and no current orfuture workauthorization sponsorship available Fly for free as a privilege on any open seat on all Southwest flightsyour eligible dependents too Up to a 93 401k Company match dollar for dollar per paycheck Potential for annual ProfitSharing contribution toward retirement - when Southwest profits you profit Explore more Benefits youll love swaisbenefits Southwest Airlines is an Equal Opportunity EmployerWe continue to look for opportunities to reflect the communities we serve and welcome applicants with diverse thoughts backgrounds and experiences Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system boarding baggage service reservations and resolving related complaints and problems Responsibilities include greeting and handling Customers in a polite and friendly manner Handles cash checks credit cards travel vouchers and coupons as forms of payment for tickets Computes charges makes change and balances daily transactions Is responsible for overage or shortage Checks in baggage and Cargo Answers telephone to provide information to callers page customers resolve problems or complaints and assist as needed Handles transactions required to board the aircraft in a timely and efficient manner Deals with mishandled Customers as a result of oversells delayed or cancelled flights lost delayed or damaged luggage Resolves such problems quickly and within guidelines established by the Company Provides current and accurate fare schedule reservations flight arrivaldeparture information and answers all general inquiries from Customers and other visitors to the airport terminal Completes forms and reports as required by the Company Writes irregularity and complaint reports as required Duties may vary due to the size and organization of the station Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employees Leaders Knowledge Skills and Abilities Ability to type andor use a computer keyboard with sufficient speed to meet demands of the job Able to read documents follow instructions learn and understand ticketing procedures rules and regulations Ability to work well with others as part of a team meet the public and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80 or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience No experience requirement LicensingCertification Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift andor move items up to 70 pounds on a regular basis and repetitively lift andor move weights of 40 to 50 pounds onto raised surfaces Must be able to climb bend kneel and stand on a frequent basis and for extended periods Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a US citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work andor overtime Foreign language skills are desirable but not required Overtime pay is computed solely on base pay rate 401k match contributions are subject to the plans vesting schedule and applicable IRS limits ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of the Company Pay Rate 1850 Southwest Airlines is an Equal Opportunity Employer Please printsave this job description because it wont be available after you apply