Customer Service Agent (Gate & Ticketing) - Denver, CO

United Airlines is a leading global airline recognized for its commitment to quality service and operational excellence. With a vast network of routes connecting cities worldwide, United Airlines plays a vital role in the airline and aviation industry by providing seamless travel experiences to millions of passengers annually. The company emphasizes innovation, customer-centric solutions, and maintaining high safety standards, creating an environment where employees can thrive while contributing to a world-class travel network. The Broomfield, CO location acts as a strategic hub supporting key operational and customer service functions essential to United Airlines' success. This role of Customer Service Agent based in Broomfield, CO, represents an exceptional opportunity to join one of the most respected airlines globally. It is an entry-level position designed for individuals eager to launch their careers in the airline and customer service industry. Acting as the face of United Airlines, this position involves direct interaction with passengers at various touchpoints such as ticket counters, baggage service offices, and boarding gates. The role is critical in ensuring that all customers receive timely, efficient, and compassionate assistance throughout their journey. The Customer Service Agent is responsible for many key operational functions including checking in passengers, verifying travel documents, and offering additional services like seat upgrades and baggage fees. A significant aspect of this role is service recovery—proactively managing disruptions like flight delays or cancellations by rebooking passengers and resolving issues that arise. This kind of frontline problem-solving demands patience, empathy, and excellent communication skills. The service environment at United Airlines is fast-paced, requiring the ability to multitask and adapt to dynamic situations. The role operates within a 24/7 hub where flexibility with shifts, including early mornings, late nights, weekends, and holidays, is essential. Team members are expected to be on their feet throughout their shifts and manage a steady flow of passengers with professionalism and a positive attitude. Comprehensive paid training is provided on-site at Denver International Airport (DEN) to equip new hires with the necessary operational software skills, service recovery procedures, and an understanding of how to collaborate effectively with ramp and flight crews. United Airlines supports career development and offers various advancement opportunities as employees gain experience and demonstrate capabilities. In terms of compensation, the position offers a competitive hourly wage resulting in an estimated annual salary range of $40,000 to $60,000, which includes opportunities for overtime pay and sales incentives. Additionally, employees benefit from a comprehensive benefits package featuring medical, dental, and vision insurance, a 401(k) plan with company matching, profit sharing programs, and excellent travel privileges allowing access to global destinations. This position is ideal for those driven by customer service excellence and who aspire to build a rewarding career in the airline and travel industry. Joining United Airlines as a Customer Service Agent means becoming part of a dynamic team dedicated to delivering exceptional travel experiences while fostering a supportive and inclusive workplace culture.

• entry level experience acceptable
• legal authorization to work in the united states
• availability to work varied shifts including weekends and holidays
• ability to pass background checks and comply with security procedures
• strong interpersonal skills
• commitment to delivering compassionate passenger support