Customer Service Associate I (Remote) February 10th-Longview Class

About the position

At Mr. Cooper Group, our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. We know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. We embrace a relaxed and casual work environment that matches our attire, and we are committed to doing right by our customers and our employees.

Responsibilities

• Answer 40-50 inbound/outbound (dialer) calls a day
• Assist customers with payment options, escrow items, and any general mortgage information
• Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web, and IVR
• Assist customers that are 30 days or less due on their mortgage payment

Requirements

• 6 months or more with customer service experience
• 6 months or more with call center experience

Benefits

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental, and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways