Customer Service Representative (Remote – Belize)

<strong>Veterinary Customer Service Representative (Remote, Full-Time – Belize)<br><br></strong><strong>Location</strong>: Remote (Belize only)<br><br><strong>Type:</strong> Full-Time<br><br><strong>About The Role<br><br></strong>A growing network of veterinary clinics serving pet communities across the East Coast and Southern United States is seeking full-time, remote <strong>Veterinary Customer Service Representatives</strong> based in <strong>Belize</strong>.<br><br>This role focuses on supporting pet parents through high-quality customer service, appointment scheduling, and preventative care communication. The Veterinary CSR will act as one of the first points of contact for clients and play a key role in ensuring a positive, compassionate experience.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Handle inbound and outbound calls with pet owners</li><li>Schedule appointments and manage follow-ups</li><li>Provide basic information on preventative care services</li><li>Communicate calmly and professionally with clients in emotional situations</li><li>Follow structured workflows and internal processes</li><li>Maintain a consistent, empathetic customer experience<br><br></li></ul><strong>Requirements<br><br></strong><strong>Required Skills & Qualifications<br><br></strong><ul><li>Strong verbal communication skills with clear, neutral English pronunciation</li><li>Ability to speak confidently and empathetically with pet owners</li><li>Comfortable handling both inbound and outbound calls</li><li>Reliable high-speed internet and a quiet, professional home work environment</li><li>Ability to follow structured workflows while maintaining an empathetic tone</li><li>Comfortable working independently in a remote environment</li><li>Must be based in Belize<br><br></li></ul><strong>Nice to Have<br><br></strong><strong>Previous Experience In<br><br></strong><ul><li>Veterinary clinics or animal care environments</li><li>Medical or healthcare scheduling roles</li><li>Call center or customer support roles handling sensitive topics</li><li>Personal experience as a pet owner (strongly preferred)</li><li>Familiarity with appointment scheduling systems or CRM tools<br><br></li></ul><strong>Next Steps<br><br></strong>Shortlisted candidates will be invited to complete a short video interview as part of the screening process.