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The Customer Service Specialist is responsible for learning and understanding the entire front-end process to ensure successful service for our patients. Working in a fast-paced environment, this role handles inbound and outbound calls, processes orders, verifies insurance details, and educates patients on their financial responsibility. Workplace: On-site in Chicago, IL. Hours: Monday - Friday 8:30AM - 5:00PM. Application Deadline: Jan 28, 2025.
Key Responsibilities
Develop and maintain working knowledge of current products and services offered by the company.
Answer all calls and emails in a timely manner.
Document call information according to standard operating procedures.
Respond to questions about products, services, retail locations, and general service line information.
Process orders, route calls to the appropriate resource, and follow up on customer inquiries.
Review and verify documentation for accuracy, including insurance eligibility and coverage details.
Navigate multiple online EMR systems to obtain and enter pertinent information.
Communicate ongoing trends and concerns with management and the Customer Service team.
Contact patients for missing or incomplete documentation to facilitate the referral process.
Meet quality assurance requirements and key performance metrics.
Utilize company provided tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and “How-To” documents.
Benefits & Perks
Compensation: $17.00 - $18.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with Pre-tax and Roth options available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
