Customer Support agent Live Chat

We are now hiring Live Chat & Email Support agents to strengthen our real-time support coverage during CET hours.


The role:

• You will be responsible for handling live chat conversations and email tickets during CET working hours.
• Live chat is your primary focus. During quieter periods, you will support the email queue to maintain fast response times.
• You will work closely with our CS Manager (based in the Philippines) and the Head of CS (based in the Netherlands). You will need to follow structured processes while maintaining a natural, friendly tone.

Key responsibilities

• Handle live chat conversations in real time
• Respond to customer emails efficiently and clearly
• Support customers with:
• Sizing and fit questions
• Order tracking
• Returns and exchanges
• Product information
• Manage multiple chats simultaneously while maintaining quality
• Use macros and knowledge bases without sounding scripted
• Accurately document customer interactions
• Escalate complex cases when needed

Required experience

• Experience in live chat support (ecommerce preferred)
• Strong written English (clear, natural, confident tone)
• Comfortable multitasking in a fastpaced environment
• Strong attention to detail
• Ability to work independently in a remote setup
• Experience with Zendesk, Gorgias, or similar tools is a plus

What we're looking for

• Professional but warm communication style
• Calm under pressure
• Structured and reliable
• Comfortable working in a growing company environment
• Open to feedback and continuous improvement

Why join Thrivin?

• Be part of a growing brand
• Work in a structured but modern CS setup
• Opportunity to grow as the CS team expands
• Direct collaboration with leadership and colleagues

Contract duration of more than 6 months. with 40 hours per week.

Mandatory skills:
Online Chat Support, Email Support, Customer Support, Customer Satisfaction