EDI/Helpdesk Specialist

About the position

As an EDI Tier 1 Specialist at Gainwell, you will play a crucial role in assisting with EDI/Helpdesk calls, providing technical support to users, and ensuring smooth electronic transactions for healthcare providers. This full-time position emphasizes the importance of communication, customer service, and operational discipline in a hybrid work environment.

Responsibilities

• Assist with answering EDI/Helpdesk calls on a regular basis.
• Work on Password/Pin resets and EDI emails as required.
• Provide technical assistance to users experiencing transmission difficulties.
• Assist providers, trading partners, and billing agents with electronic 5010 X12 HIPAA batches and real-time transactions.
• Enroll users for transaction submissions and verify receipt of electronic transmissions.
• Assist EDI technical staff with Beta testing for system changes as needed.

Requirements

• Excellent attendance and punctuality.
• Strong verbal and written communication skills.
• Experience with direct interaction with Florida Medicaid Providers via email and phone.
• Ability to process reports for EDI and provide excellent customer service on calls.
• Ability to meet deadlines and maintain a positive attitude while working independently.
• Operational discipline and conflict resolution skills.
• Professionalism and ability to remain calm under pressure.

Nice-to-haves

• Experience in a call center environment.
• Familiarity with EDI transactions and HIPAA compliance.

Benefits

• Generous flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies.