Education & Premium Experiences Supervisor

About the position

The Education & Premium Experiences Supervisor at San Diego Zoo Wildlife Alliance is responsible for overseeing the daily operations of the education and tours department. This role involves managing staff, ensuring high-quality guest experiences, and supporting the professional development of team members. The supervisor plays a crucial role in hiring, training, and evaluating staff while collaborating with management to enhance educational programs and guest interactions.

Responsibilities

• Oversees the department's daily operations, including staff, facilities, equipment, and resources.
• Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
• Hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff in collaboration with the department management team.
• Reviews and authorizes staff timesheets, assignments, and job responsibilities.
• Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
• Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.

Requirements

• 1+ years' experience in an education or operations department in a zoo, museum, theme-park or other informal learning center.
• Coursework in science or education or a related field or equivalent specialized training.
• Program and tour development experience.
• Animal handling experience.
• Bachelor's Degree.
• Teaching certification preferred.

Nice-to-haves

• Knowledge of learning theories and interpretative techniques.
• Ability to effectively lead a team in a diverse environment.
• Effective customer relations skills.
• Ability to monitor and schedule resources.
• Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.).
• Experience with reservations and ticketing system (Galaxy preferred).
• Knowledge of analytics.

Benefits

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program