Enterprise Support Manager Enterprise Support (Remote)

Enterprise Support Manager Enterprise Support | Amazon Web Services | Singapore DESCRIPTION We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Singapore. Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. Key job responsibilities As a leader you will: Lead a team of Technical Account Managers (TAMs)/ Customer Success Managers to solve business problemsInfluence the strategic direction of your team and delivery to improve the customer experienceDrive internal strategic communicationsAdvocate for your customers and own their transformation journey.Manage customer sentiment and recovery during service events, including executive engagementAssist with problem escalation and support your team in resolving critical customer issuesUnderstand operational excellence in the cloud and help your TAMs make recommendations to customersMitigate risks and remove blockers for your team and customersGrow the team's capability through people development and recruitment“Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the life Manager team performance.Meet customers to understand their satisfaction with delivery.Join Sales teams to pitch Enterprise Support valueOrganise trainings to ensure TAMs are enabledManage escalations by engaging with Customer executivesCreate mechanisms to improve operational excellenceCreate operational reports and write Monthly/quarterly business review documents BASIC QUALIFICATIONS5+ years of technical team management experience5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experienceBachelor's degree in Computer Science, Math, or a related fieldExperience working with enterprise software companies PREFERRED QUALIFICATIONSExperience driving projects to improve support-related processes and technical supportExperience in technical account management, business relationship management, or consultingExperience with AWS services or other cloud offerings Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.