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ePMO Project Manager

May 27, 2026

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Overview</strong></b><span style="white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="white-space:pre-wrap;">We are seeking a Project Manager to join our ePMO team and help drive the continued success of Member Access Processing. In this role, you'll manage both internal and client-facing projects, ensuring timely delivery and exceptional service. You will collaborate with cross-functional teams and serve as the primary liaison between internal stakeholders and clients, overseeing the transition from post-sales to project completion. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Role and Responsibilities </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Lead and manage full project lifecycles for both client-facing and internal initiatives. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Oversee client onboarding and ongoing projects, ensuring successful, timely delivery. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Define project scope, goals, deliverables, and success metrics with stakeholders. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Create and manage detailed project plans, timelines, task assignments, and resource needs. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Coordinate cross-functional efforts across Sales, Product, Scoping, Training, Accounting, and Implementations. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Facilitate recurring project meetings and maintain consistent, transparent communication with all stakeholders. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Provide regular updates through status reports, dashboards, and post-project reviews. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Identify and mitigate project risks; proactively resolve issues to maintain project momentum. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain organized project documentation that aligns with internal standards and compliance requirements. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support continuous improvement of project processes, tools, and templates; share best practices and lessons learned. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Assist with resource planning, capacity management, and project scoping during the sales process. </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ensure positive client experience by delivering projects that align with expectations and support change management. </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Key Performance Areas:</strong></b><b><strong style="color:rgb(32,33,36);white-space:pre-wrap;"> </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Timely and successful completion of projects within scope, budget, and timeline.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Timely and successful completion of projects within scope, budget, and timeline.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Adherence to project plans and milestones.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Effectiveness in facilitating meetings and managing expectations.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Accuracy and completeness of project plans, task assignments, and resource coordination.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Proactive risk identification and mitigation planning.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintenance of accurate project documentation and records.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ability to lead and align cross-functional teams toward common project goals.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Qualifications</strong></b><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Bachelor’s degree preferred; 3+ years of project management experience required.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, Microsoft Project).</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Excellent communication skills with the ability to influence and collaborate across teams.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Exceptional organizational and time management skills with attention to detail.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Proven ability to work independently and collaboratively in a fast-paced environment.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Experience facilitating meetings, managing timelines, and resolving project-related issues.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">PMP or other relevant certification is a plus.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Preferred Skills</strong></b><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(32,33,36);--listitem-marker-color:#202124;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong ability to drive accountability and maintain momentum across teams.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Comfortable setting expectations, following up persistently, and navigating tough conversations.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ability to prioritize effectively and meet deadlines under pressure.</span><span style="color:rgb(32,33,36);white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Flexible and adaptable, with a team-oriented mindset and willingness to adjust to shifting priorities</span></li></ul>