Freelance Job: Freelance Email Support Specialist

I am hiring a Freelance Email Support Specialist to manage structured client communication, send updates, and handle routine queries. This role will ensure professional and timely email interactions for my clients. Key responsibilities: - Respond to client emails using provided templates and guidelines - Send regular updates, confirmations, and follow-up messages - Handle routine inquiries about services, timelines, and deliverables - Forward complex or technical questions to the appropriate team member - Maintain email organisation, labels, and tracking - Log key interactions and issues in a simple spreadsheet Your are : - Excellent written English with professional tone - Experience handling customer/client emails or support - Strong attention to detail and ability to follow processes - Good time management to handle email volume efficiently - Familiarity with Gmail, Outlook, or email client tools - Basic Excel/Google Sheets for logging interactions Project details: - Remote freelance role - Part-time flexible hours (to be agreed) - Short-term with potential for ongoing work - Payment: hourly or fixed price based on volume To apply: - Share your email support or customer service experience - Provide a sample professional email response - Mention your time zone and daily availability - List any relevant tools you use (Gmail, HubSpot, etc.)