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Education: Secondary (high) school graduation certificate
Experience: Experience an asset
Tasks
Register arriving guests and assign rooms
Resolve complaints and claims
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Provide customer service
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Personal suitability
Client focus
Flexibility
Organized
Reliability
Team player
Employment terms options
Evening
Shift
Flexible hours
Employment terms options
Day
Weekend
Support for persons with disabilities
Participates in a government or community program or initiative that supports persons with disabilities
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and/or refugees
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Offers mentorship, coaching and/or networking opportunities for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Supports Veterans in translating their military skills and experience into the language of the civilian job market
Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Participates in a government or community program or initiative that supports mature workers
Provides staff with awareness training to create a welcoming work environment for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
Participates in a government or community program or initiative that supports members of visible minorities
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
