Hardware Support Engineer , Field Hardware Support Engineering

Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, candidates have the opportunity to work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

A successful candidate will have technical aptitude, a passion for hardware, broad troubleshooting skills, and a desire to work within an elite group at the leading edge of Amazon's Robotic systems engineering.

Key job responsibilities

  • Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems

  • Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems

  • Front line resolution of RME technical inquiries and escalations

  • Identify, analyze and resolve mechanical and system issues across the AR product suite

  • Design and implement electro-mechanical tools and fixtures to support deployed and new products

  • Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems

  • Develop and implement diagnostic tools to minimize troubleshooting and machine downtime

  • Develop and implement preventative maintenance procedures and training content for advanced robotics systems

  • Lead on-site training sessions for on-site RME teams supporting Amazon operations

  • Develop and implement systems and processes for spare parts management

  • Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures

  • Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite

  • Provide requirements and “voice of the customer” feedback to development and support teams

  • Up to 75% travel expected

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Field Hardware Support Engineering (FHSE) team strives to ensure that our customer, site Reliability and Maintenance Engineers, are self sufficient in maintaining Amazon Robotic technologies. Our team achieves this by identifying deficiencies, communicating risk, and proposing mitigation strategies. Our hands-on approach to testing, troubleshooting, and investigating puts us in the shoes of the operators and technicians in the field. We then work backwards to satisfy the engineering requirements partnering with safety, hardware, software, and other support teams.

Flexible locations across the US.

Basic Qualifications

  • 4+ years of technical support experience

  • Experience scripting in modern program languages

  • Experience troubleshooting and debugging technical systems

  • Experience in agile/scrum or related collaborative workflow

  • Experience troubleshooting and documenting findings

  • Bachelor's degree in Mechanical or Electrical Engineering or a related field

Preferred Qualifications

  • Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree

  • Knowledge and or working experience in dealing with big data

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Beaumont - 90,400.00 - 158,200.00 USD annually

USA, CA, Fontana - 90,400.00 - 158,200.00 USD annually

USA, CA, Ontario - 90,400.00 - 158,200.00 USD annually

USA, CA, San Diego - 90,400.00 - 158,200.00 USD annually

USA, CA, Stockton - 90,400.00 - 158,200.00 USD annually

USA, CA, Tracy - 90,400.00 - 158,200.00 USD annually

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