[Hiring] Scheduling Coordinator @Lehigh Valley Health Network

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves coordinating all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities.

  • Facilitates communication between staff, referral sources, and physician offices regarding concerns/issues related to scheduling.
  • Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
  • Schedules patients for physician appointments and diagnostic test procedures.
  • Educates patients, families, and physician offices regarding department protocols, procedures, insurance, referrals, and testing criteria.
  • Monitors practice protocols and department procedures and makes recommendations for improvement.
  • Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
  • Serves as a resource for staff, physicians, and referring offices.
  • Strives to reduce errors, minimize rework and defects through conscientious attention to detail.

Qualifications

  • High School Diploma/GED
  • 6 months medical office, call center, or customer service oriented work experience, or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
  • Ability to maintain strict level of confidentiality.
  • Ability to work in a fast-paced environment while handling multiple responsibilities.
  • Detail-oriented with the ability to enter information accurately into electronic systems.
  • Demonstrates ability to handle stressful situations.
  • Proficient in Microsoft Office applications.

Requirements

  • Familiarization with EMR and scheduling systems such as EPIC, PHS, etc.
  • Bi-lingual English/Spanish.

Physical Demands

  • Lift and carry 25 lbs.
  • Frequent sitting/standing.
  • Frequent keyboard use.
  • Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting, and performing CPR.

Work Shift

  • Day Shift

Address

  • 1200 S Cedar Crest Blvd

Primary Location

  • REMOTE IN PENNSYLVANIA

Position Type

  • Remote

Union

  • Not Applicable

Work Schedule

  • M-F 11:30 am - 8:00 pm
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