Human Resources Manager, Airport Customer Service

<p>Welcome to Delta Air Lines, a leading airline company committed to providing exceptional customer service at every touchpoint. We are currently seeking a highly motivated and experienced Human Resources Manager for our Airport Customer Service team. In this role, you will have the opportunity to oversee and support the HR needs of our dynamic and diverse team of customer service professionals at our airports nationwide. If you have a passion for people and a strong understanding of HR practices, along with excellent communication and problem-solving skills, we want to hear from you. Join our team and help us deliver the best travel experience for our customers while fostering a positive and inclusive workplace culture. Develop and implement human resources policies and procedures for the Airport Customer Service team in alignment with the company's overall HR strategy. Oversee the recruitment and selection process for airport customer service positions, including creating job postings, screening resumes, and conducting interviews. Provide guidance and support to managers and supervisors on employee relations issues, including performance management and conflict resolution. Develop and conduct training programs for new and existing employees on HR policies and procedures, as well as other relevant topics. Act as a liaison between employees and management, addressing any concerns or issues and ensuring a positive and inclusive work environment. Maintain accurate and up-to-date employee records and ensure compliance with all legal requirements and company policies. Collaborate with other HR team members to develop and implement employee engagement and retention initiatives. Monitor and analyze HR metrics to identify areas of improvement and make recommendations for change. Stay current on industry trends and best practices in HR to continually improve and enhance the company's HR policies and practices. Represent the company's values and culture to both internal and external stakeholders, promoting a positive and professional image of the company.</p><p>Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>