Inbound Customer Service Agent

Job Description:

  • Provide direct support to GE Appliances Owners with a strong focus on sales and service
  • Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries
  • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions
  • Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
  • Proactively provide feedback to Quality and Training to help keep training processes and materials updated
  • Adhere to safety policies and procedures to ensure a safe work environment for all

Requirements:

  • One-year relevant working experience in a customer service or sales environment
  • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
  • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
  • Requires a high degree of concentration and attention to detail to manage daily activity
  • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
  • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
  • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
  • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
  • Ability to effectively work at home

Benefits:

  • Paid on-the-job training and mentoring
  • Work-from-home opportunities (equipment provided)
  • No weekend shifts
  • Paid time off
  • Medical, dental, vision, and prescription benefits eligibility on day one of employment
  • 401(k) program with a company match
  • Short-term and long-term disability
  • Life insurance
  • Appliance discount program
  • Tuition reimbursement
  • Gym membership reimbursement
  • Career growth opportunities
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