Live Stream Social Media Community Moderator
<p style="line-height:1.656;background-color:#ffffff;margin-top:16px;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Social Factor is always looking for great moderation talent. We'd love to hear from you if you have interest in working with us on</span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;"> a project/gig or temporary basis</span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! Our client needs are constantly changing and growing so we'd love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity.</span></span></span></span></span></span></p><p style="line-height:1.656;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.</span></span></span></span></span></span></p><p style="line-height:1.656;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">If you are a US-based or UK-based, </span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Social Media</span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> </span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Community Moderator, </span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">we'd love to hear from you.</span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> </span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We are looking for project based, temporary or part-time work moderators working in </span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">English and other languages such as Spanish, Portuguese, King’s English, Korean and Japanese.</span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available. </span></span></span></span></span></span><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#374151;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> </span></span></span></span></span></span></p><p style="line-height:1.656;background-color:#ffffff;margin-bottom:16px;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Temporary Community Moderator Requirements:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Native-level understanding of language</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Deep understanding of respective language pop culture, nomenclature, cultural references, and slang</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Able to understand client's brand voice & accurately engage with users</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#111827;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Previous social media moderation experience is required and live stream moderation is a plus</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong willingness to learn and think critically; a proactive approach</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">High energy with the capability to multitask in a dynamic, rapidly growing organization</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to analyze social media metrics</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Personal computer with minimum of Windows 10 and macOS 12.X</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Personal internet speed requirement of a minimum of 150 mbps</span></span></span></span></span></span></li></ul><span style="font-size:11.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.</span></span></span></span></span></span><br><br><span style="font-size:12.499999999999998pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#0e171d;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Equal Employment Opportunity</span></span></span></span></span></span><br><span style="font-size:10.5pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Josefin Sans', sans-serif;"><span style="color:#0e171d;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</span></span></span></span></span></span>