Medical Front Desk Virtual Assistant

This a Full Remote job, the offer is available from: Anywhere

Job Title: Medical Front Desk Virtual Assistant

Position type: Part-Time

Salary: $5–$6 per hour depending on experience

Job code: K-LA

Workplace: Remote

Preferred Candidate Location: Philippines

Work days: Monday to Friday (Thursday – Clinic is closed)

Work hours:

  • Monday – 9:00 AM – 1:00 PM MST
  • Tuesday – 1:00 PM – 5:00 PM MST
  • Wednesday – 9:00 AM – 1:00 PM MST
  • Thursday – (Clinic is closed)
  • Friday – 1:00 PM – 5:00 PM MST

About the Company

The client is a U.S.-based acupuncture clinic focused on providing patient-centered care. The clinic places strong importance on professional communication, accurate scheduling, and proper insurance verification to ensure a smooth patient experience.

Scope of Work / Responsibilities

The Medical Front Desk Virtual Assistant will support the clinic during non-clinic hours, ensuring that no incoming leads are missed and that patients are scheduled promptly and accurately. This role functions as a remote Front Desk Receptionist and Administrative Assistant for the clinic.

This role functions as a remote Front Desk Receptionist and Administrative Assistant for the clinic.

Incoming Call Management: 

  • Answer phones in real time during non-clinic hours to prevent missed leads.
  • Handle patient inquiries professionally and efficiently.

Patient Scheduling and Booking

  • Immediately schedule patients into appointments. 
  • Ensure accuracy when entering appointments into the system.

Insurance Verification and Benefits Checks

  • Handle insurance-related inquiries. 
  • Complete insurance verification tasks accurately.
  • Confirm and document patient benefits properly.

Administrative Support

  • Perform administrative tasks during slower periods when calls are not actively coming in.

Systems Used

  • Jane App (EHR/EMR system)
  • Virtual PBX phone system

Requirements

Skills & Qualifications

  • At least 1 year of healthcare or medical virtual assistance experience, particularly in patient scheduling, appointment setting, and insurance verification
  • Experience handling live inbound calls
  • Strong English proficiency and verbal communication skills for patient interactions
  • Familiarity with medical or clinical terminology
  • Detail-oriented, especially in scheduling accuracy and insurance information
  • Able to work independently in a remote environment
  • Medical background (e.g., nurse or similar clinical experience) is a plus
  • Experience using Jane App is a plus
  • Experience using a PBX phone system is a plus
  • Experience working in an acupuncture practice is a plus

Basic requirements

  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)

Technical requirements

  • Backup internet connection required
  • Backup power solution (generator or reliable alternative required)
  • Device: Reliable laptop or desktop computer.
  • Internet: Strong, stable, and reliable internet connection (minimum 50 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

This offer from "Winning Assistants LLC" has been enriched by Jobgether.com and got a 84% flex score.
Back to blog