Part-Time Remote Front Desk Operations for Motel

Job Title: Part-Time Front Desk Associate (Remote) – Boutique Motels in Door County, WI

Overview:

The Refresh Collection is a small but growing hospitality group that operates two beautifully revitalized boutique motels in scenic Door County, Wisconsin — Fresh Coast Motel and Spruce & Shore Motel. We're looking for a part-time Front Desk Associate to join our team remotely and help deliver an exceptional guest experience.

Key Responsibilities:

Answer inbound phone calls, text messages, and emails from guests in a friendly and professional manner

Communicate with internal teams, including management and cleaning staff, to ensure smooth operations

Send occasional outbound communications to guests via text or phone to confirm arrival times, respond to requests, or check in on their stay

Provide helpful, clear, and timely support to ensure guests feel well taken care of throughout their experience

Qualifications:

Strong written and verbal communication skills

Friendly, calm, and professional demeanor

Ability to respond quickly and handle multiple tasks at once

Hospitality or customer service experience is a plus, but not required

Available to work part-time hours, including some weekend days (typically during daytime hours)

Compensation:

$10/hour - $15/hour based on experience

Flexible part-time schedule with a focus on daytime hours and occasional weekend availability

What We Offer:

Flexible, remote work

A collaborative and supportive team environment

Opportunity to be part of a growing, design-driven hospitality brand that values guest experience above all