Planner

Full Time Salary

£27,663.09 (Pro rata)

Employment Type

Full time

Hours Per Week

40

Region

Cumbria Region

Location

Widnes Head Office

Contract Type

Fixed term (9 months)

Job Type

Office based

Closing Date

16/03/2026

What’s in it for you

• We offer a competitive salary of £27,663.09 per annum (pro rata)
• 25 days annual leave plus bank holidays. This will increase with length of service.
• Automatic entry to the company pension. Employee 3%, Employer 5%.
• A range of family friendly policies.
• Access to a wide range of discounts and cash back offers for retail stores..

About the role

We’re now looking for a Planner to join our friendly Responsive repairs team in Carlisle to carry out appointment planning and general administration activities to support service delivery.

As a Planner, you’ll play a crucial role in utilising Evolve’s IT systems to undertake appointment planning, allocating property repair and maintenance works to Evolve colleagues and external contractors, monitoring and updating records accurately and promptly for works completed.

You'll liaise with customers, clients and work colleagues, primarily by telephone, to ensure property repairs and maintenance works are planned and carried out as required.

You'll be able to create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently and will manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.

What we’re looking for

We’re looking for someone with previous experience of providing general planning support and who can use Microsoft Word, Powerpoint, Excel and Outlook. You'll be results focused and able to take ownership of tasks. You'll need to be a good team player with excellent written and verbal communication skills. You're also customer focused and able to work under pressure to meet deadlines. It would be advantageous if you have previously worked within a social housing setting.

Additional Information

The successful candidate will be required to complete the following pre-employment checks before we can agree on a starting date:

• Proof of right to work in the UK
• A completed Criminal Charges and Convictions Self-Disclosure Form
• A completed Health Questionnaire
• Two references covering the last 3 years of employment and/or training, which are satisfactory to Evolve
• Evolve is not a sponsorship organisation.

About us

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Manchester, Leicester, Carlisle and County Durham.

We’re proud to be part of The Riverside Group family and look after around 80% of Riverside’s stock – that’s over 40,000 properties based across the Northwest, Northeast, North and Central regions of England.

Our Mission is to keep our customers’ homes safe, secure and well maintained – it’s what we do.

If you’re the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you’ll love it here.

We recognise that our colleagues are our greatest asset and want every single person to feel comfortable bringing their whole selves to work. We encourage diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all backgrounds and abilities.

If this sounds like a challenge you’d like to take on, Apply Now and tell us about the fantastic skills that you can bring to Evolve.

#OFE

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: £27,663.09 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount

Application question(s):

• Have you previously worked for Evolve?

Work Location: On the road

Application deadline: 16/03/2026