Priority Banker (Remote Opportunity in Select Listed Locations)

About the position

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Responsibilities

  • Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
  • Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
  • Educates and advises customers on products and services, including all loan and deposit types
  • Takes ownership of customer issues and works proactively with the customer for resolution
  • Refers customers to an internal team of experts when complex financial goals and needs are recognized
  • Completes work with a limited degree of supervision

Requirements

  • High School Diploma or GED
  • Two (2) years of experience in customer service, sales, or banking
  • Ability to accurately observe stable and scrolling on-screen text and images
  • Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
  • Ability to operate a keyboard and mouse to type and make on-screen selections
  • Ability to work at a computer for extended periods of time
  • Download speed of at least 50 megabits per second (Mbps) for remote work
  • Upload speed of at least 5 megabits per second (Mbps) for remote work
  • Must test on speedtest.net to confirm download speed or provide documentation from provider
  • Satellite internet cannot be used
  • Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment
  • Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions)

Nice-to-haves

  • College Degree
  • One (1) year of experience lending
  • One (1) year of experience in relationship-based client consultation

Benefits

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program
Back to blog