Ramp Agent (Customer Service Agent) - MCI

Delta Air Lines is a leading global airline headquartered in the United States, known for its commitment to connecting people and places with exceptional service. With a rich history of innovation and customer care, Delta has established itself as a front-runner in the aviation industry. The company is dedicated to employee growth, safety, and excellence, fostering a culture that embraces values such as Care, Integrity, Resilience, and Servant Leadership. Delta's presence in Kansas City, Missouri, offers a dynamic and fulfilling airport environment for professionals dedicated to exceptional customer service and operational efficiency. The role of an Airport Customer Service agent at Delta Air Lines in Kansas City is a pivotal position designed to ensure seamless travel experiences for passengers and safe, efficient handling of cargo and baggage. This entry-level position offers a starting pay of $19.76 per hour and a range of shifts to accommodate operational needs, from early morning to overnight work hours. Airport Customer Service agents contribute by facilitating timely baggage transport, safely operating ground equipment such as tugs and belt loaders, and executing cargo and mail handling with diligence to prevent damage or loss. This position requires physical endurance including lifting bags weighing between 50 to 70 pounds, repetitive motions, and working outdoors in varying weather conditions such as heat, rain, or snow. Candidates with a passion for aviation and hospitality will find this role rewarding, especially as it comes with mentorship and development opportunities for career advancement within Delta. The role demands a high degree of safety consciousness, teamwork, and customer care, ensuring that both the operational logistics and passenger interactions uphold Delta's high standards. Employees in this position will benefit from Delta's comprehensive support system, including robust health benefits, parental leave, vacation time, and the chance to participate in entrepreneurial and community-focused programs. Additionally, employees enjoy competitive salaries, profit-sharing incentives, 401(k) contributions, and access to a wide range of discounted services and career development resources. Choosing to work at Delta Air Lines means joining a team where every role is valued, and where the journey of employees is supported as much as the journeys of customers. The cultural commitment at Delta ensures a workplace where diversity is embraced, safety is prioritized, and individual integrity is respected. Joining as an Airport Customer Service agent opens doors to a vibrant career path within one of the most respected companies in the airline industry, making it an excellent choice for those eager to grow professionally in a supportive and dynamic environment.

• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver’s license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear company-approved Personal Protective Equipment (PPE) including hearing protection, safety-toe footwear, protective headwear, and high visibility safety apparel
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles