[Remote] Analyst 4, Forecasting & Analysis, Workforce Management

Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider offering a suite of connectivity and communication solutions. The Analyst 4 role focuses on developing improvement plans and managing reports to enhance customer experience and business results, utilizing forecasting and data analysis to drive high-impact process improvements.


Responsibilities

  • Supports and assists Enterprise Service Assurance and Service Delivery in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
  • Partners effectively with cross-functional stakeholders to drive alignment and outcomes
  • Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking
  • Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts
  • Thinks in end-to-end service ecosystems and understands dependencies
  • Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story
  • Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations
  • Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision
  • Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team
  • Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
  • Other duties and responsibilities as assigned

Skills

  • Bachelor's Degree
  • 7-10 Years of relevant work experience
  • Demonstrates mastery of workforce planning analysis
  • Independently leads highly complex, in-depth analytical projects with minimal supervision
  • Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) as necessary
  • Some combination of coursework and experience, or extensive related professional experience

Benefits

  • Best-in-class Benefits
  • Expert guidance
  • Always-on tools

Company Overview

  • Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.

    • Company H1B Sponsorship

  • Comcast has a track record of offering H1B sponsorships, with 705 in 2025, 561 in 2024, 624 in 2023, 750 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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