[Remote] Associate Clinical Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Associate Clinical Administrative Coordinator will be responsible for telephonic outreach to members, scheduling in-home visits, and providing excellent customer service while maintaining productivity and quality standards. This role requires flexibility in scheduling and the ability to work in a high-volume customer service environment.


Responsibilities

  • Complete outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialing
  • Scheduling in home visits with a licensed medical staff member
  • Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns
  • Provide excellent customer service to engage our members
  • Constantly meet established productivity, time management, and quality standards while maintaining good attendance
  • Maintains confidential health information according to state and federal regulations including HIPAA

Skills

  • High School Diploma / GED
  • Must be 18 years of age OR older
  • 1+ years of call center and / or telephonic customer service experience
  • 1+ years of professional experience in an office using the telephone and computer as the primary instruments to perform the job duties
  • Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
  • Must have capability to work from home
  • Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm. It may be necessary, given the business need, to work occasional overtime
  • Healthcare or insurance benefits experience
  • Medicaid and/or Medicare experience
  • Bilingual fluency in English and/or Spanish
  • Experience as a telecommuter
  • Comfort with technology, multiple screens, documentation

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution

Company Overview

  • Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.optum.com/.

    • Company H1B Sponsorship

  • Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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