[Remote] IBM Storage Scale Engineer

Note: The job is a remote job and is open to candidates in USA. World Wide Technology is seeking a Senior IBM Storage Scale Engineer to manage the day-to-day operations of their Storage Scale environment. This role involves engineering, operational design, and knowledge transfer to ensure the platform's stability and scalability.


Responsibilities

  • Own day-to-day engineering and operational support of IBM Storage Scale (GPFS) environments
  • Monitor cluster health, capacity, performance, and availability
  • Troubleshoot complex GPFS issues including quorum, NSDs, metadata, and failure domains
  • Partner with adjacent infrastructure teams (compute, network, OS) to resolve cross-stack issues
  • Develop production-grade runbooks and standard operating procedures (SOPs), including:
  • Upgrade and patching workflows
  • Incident response and recovery procedures
  • Change management and rollback processes
  • Translate tribal knowledge into clear, repeatable documentation
  • Continuously improve operational consistency and reliability
  • Train and mentor other engineers on Storage Scale operations and best practices
  • Lead structured knowledge-transfer sessions and hands-on walkthroughs
  • Gradually enable broader teams to safely assist with upgrades, patching, and operational tasks
  • Plan and execute Storage Scale upgrades and maintenance activities
  • Validate changes in non-production environments prior to rollout
  • Identify risks, dependencies, and mitigation strategies related to platform changes

Skills

  • 8+ years of infrastructure engineering experience
  • 3+ years of hands-on IBM Storage Scale (GPFS) experience in production environments
  • Strong understanding of Linux systems, storage architectures, and high-availability platforms
  • Proven experience supporting and upgrading GPFS clusters
  • Ability to troubleshoot complex, multi-node storage issues
  • Experience in HPC, research computing, large-scale analytics, or AI workloads
  • Prior ownership of storage platform documentation and operational runbooks
  • Experience training or mentoring engineers on complex infrastructure platforms
  • Familiarity with change management and ITIL-aligned operational practices

Company Overview

  • World Wide Technology provides technology and supply chain solutions for large public and private organizations. It was founded in 1990, and is headquartered in Maryland Heights, Missouri, USA, with a workforce of 10001+ employees. Its website is http://www.wwt.com.

    • Company H1B Sponsorship

  • World Wide Technology has a track record of offering H1B sponsorships, with 52 in 2025, 56 in 2024, 25 in 2023, 63 in 2022, 50 in 2021, 48 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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