[Remote] IS Manager Clinical Platforms

Note: The job is a remote job and is open to candidates in USA. Baylor Scott & White Health is seeking an Information Systems Manager Clinical Platforms to lead a core functional team of IS professionals. This role involves overseeing the design, development, implementation, and support of systems that support clinical applications, particularly Epic, while ensuring operational excellence and driving personal development within the team.

Responsibilities

• Provide leadership and guidance to a team of employees and contractors supporting the Epic Infrastructure and software
• Provide thought leadership and direction on new and emerging technology supporting Epic, clinical applications, and cloud technology
• Architect system configurations and infrastructure, and make decisions in-line with budget, supportability, and operational goals and objectives, as well as follow and develop best practices to drive standardization, operational excellence, stability, and reliability
• Work to continually modernize and innovate around technology
• Define procedures, processes, and requirements for clinical platforms (Epic, etc.), cloud, and IS
• Ensure appropriate controls (IS change management, audit, and compliance) are met for maintenance and administration of IS systems
• Ensure off hours systems support is provided as needed
• Ensure that any Service Level Agreements and Disaster Recovery plans for the enabling technologies are adequate and relevant
• Assist in development & implementation of multi-year technology strategy and continuous improvement strategy based on the identification of value opportunities
• Support the development of metrics to track the performance of enabling technologies used at Baylor Scott & White
• Accountable for streamlining and improving processes to simplify support and increase speed of service

Skills

• At least 10 years of relevant experience
• In-depth knowledge and understanding of the Epic technical platforms
• Moderate familiarity with end-user computing devices, networking, and general data center and enterprise IT concepts
• Skilled project manager with the ability to articulate business needs and develop detailed specifications and project plans
• Ensure that milestones are tracked, and customer needs/expectations are met
• Exceptional problem solving/critical thinking skills combined with excellent interpersonal and relationship building skills
• Ability to effectively communicate with a diverse internal and external group of professionals
• Bachelor's degree or 4 years of work experience above the minimum qualification
• 5 Years of Experience
• A minimum of 10 years of applicable, relevant Epic technical experience in the areas of ODBA, ECSA, or Cogito
• Strong familiarity and experience with enterprise IT technology and processes and end-user device technologies
• Ability to work well under pressure to meet deadlines, both independently and as a team member
• Be available for after-hours on-call as required for outages, issues, upgrades, and other off-hour IS changes
• Ability to advise and assist with system architecture design, sizing, and installation upgrades
• Ability to define roadmaps, project plans, and steps to implement new infrastructure within architectures
• Possess the relationship skills, cultural awareness, and organizational prowess required to work effectively in a large, highly matrixed organization. Capable of delivering results through a position of influence, not always from a position of authority
• Maintain industry relationships and look at all sources available to develop the best technology strategies

Company Overview

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