[Remote] Part-Time Weekend Call Center Scheduler - Remote
Note: The job is a remote job and is open to candidates in USA. Repipe Specialists is seeking a detail-oriented and customer-focused Part-Time Call Center Scheduler to join their team. In this role, you will handle inbound and outbound calls, schedule appointments, and provide excellent customer support.
Responsibilities
- Answer inbound calls with professionalism, patience, and a positive attitude
- Respond to emails clearly and concisely to enhance the customer experience
- Schedule, update, and manage appointments in the company’s scheduling system
- Provide customer support and resolve scheduling-related inquiries
- Make outbound calls to confirm, reschedule, or follow up on appointments
- Utilize maps and other tools to coordinate efficient scheduling
- Identify trends in customer inquiries and escalate issues to the Supervisor
- Accurately enter and maintain customer information in the database
- Coordinate appointment times between customers and Sales Representatives for onsite or virtual estimates
- Route calls to the appropriate department or individual as needed
- Collaborate with team members and provide support as needed
- Perform additional administrative tasks as assigned
Skills
- Strong verbal and written communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Experience in customer service, scheduling, or call center roles
- Proficiency with scheduling software and data entry
- A proactive problem-solver with a team-oriented mindset
- Ability to adapt quickly and think critically under pressure
- Call center: 3 years
Benefits
- Competitive pay
- Supportive team environment with growth opportunities.
- The chance to make an impact by providing excellent customer service.
Company Overview
