[Remote] Premium Customer Support Specialist - Autonomous Vehicles

Note: The job is a remote job and is open to candidates in USA. Uber is a leading technology company that connects riders and drivers through its platform. The Premium Customer Support Specialist will provide high-quality customer support for Uber's Autonomous Vehicles program, ensuring customer satisfaction while addressing concerns and resolving issues efficiently.


Responsibilities

  • Provide high quality customer support both verbal and written
  • Deliver high customer satisfaction and demonstrate empathy while solving customer concerns as efficiently, politely, and professionally as possible
  • Highly motivated problem solver with an ownership mentality
  • Be An Owner. Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own
  • Willing to go above and beyond in an effort to deliver a world-class customer experience
  • Work on both phone and ticket-based cases and resolve escalations
  • Comfortable and personable when handling customers via phone or email
  • Solve problems and address unsatisfactory consumer experiences with ownership and service recovery. Care about individual consumer experiences
  • Comfortable using multiple platforms and tools to identify issues and possible resolutions
  • Change course as priorities shift in real time with new inbound issues
  • Keep up to date with new challenges from our consumers, and the changes and product improvements from our internal teams
  • Interested in finding opportunities for improvement (enhancements or bugs) as you advocate for customers

Skills

  • 6 months minimum experience in retail, hospitality, or customer service in-person or contact center environment
  • Computer skills
  • Comfortable operating in multiple modalities
  • Attention to detail, problem-solving, communication (written and verbal), tech savvy, critical thinking related to investigating issues, basic interaction with stakeholders, timeliness & efficiency, EQ
  • Comfortable operating in multiple modalities; Language proficiency (basic English may be required)
  • Premium support experience
  • Retention experience
  • Ability to quickly adapt to change
  • Critical thinking, problem solving
  • Strong communication

Benefits

  • Participate in Uber's bonus program
  • 401(k) plan
  • Various benefits

Company Overview

  • Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.uber.com.

    • Company H1B Sponsorship

  • Uber has a track record of offering H1B sponsorships, with 830 in 2025, 796 in 2024, 684 in 2023, 954 in 2022, 750 in 2021, 638 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog