[Remote] Product Expert - Veeva CRM

Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Product Expert, you will provide subject matter expertise for Veeva CRM, engage with customers, and influence the product roadmap based on customer feedback.


Responsibilities

  • Be the product evangelist and provide subject matter expertise for Veeva CRM
  • Stay up to date with the latest features, capabilities, and roadmap direction
  • Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
  • Engage with customer stakeholders to share our product vision and roadmap
  • Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
  • Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
  • Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Skills

  • 3+ years experience administrating and/or implementing Veeva CRM
  • Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
  • Experience interacting with customers and internal teams, both in-person and remote
  • Strong analytical and communication skills; written, verbal, and formal presentation
  • Self-directed team player with a positive attitude
  • Willingness to travel up to 10%
  • Creating materials for technical & non-technical audiences
  • Experience with video editing software
  • Experience performing software demonstrations
  • Experience managing an online community

Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Company Overview

  • Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. It was founded in 2007, and is headquartered in Pleasanton, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.veeva.com.

    • Company H1B Sponsorship

  • Veeva Systems has a track record of offering H1B sponsorships, with 101 in 2025, 60 in 2024, 52 in 2023, 73 in 2022, 55 in 2021, 38 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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