[Remote] Product Lead, Disputes & Scams

Note: The job is a remote job and is open to candidates in USA. Cash App, a part of Block, is seeking a Product Lead for Disputes & Scams to enhance customer trust and resolution experiences. This role involves leading cross-functional teams to improve the disputes platform and ensure compliance while addressing transaction issues and scams.


Responsibilities

  • Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes
  • Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress
  • Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth
  • Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay)
  • Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects

Skills

  • 8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience)
  • Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems
  • Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products
  • Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions
  • A collaborative approach to leadership, with the ability to influence and align cross-functional teams
  • Experience driving innovative, scalable solutions for risk challenges while improving operational processes
  • Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences

Benefits

  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning

Company Overview

  • It all started with an idea at Block in 2013. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

    • Company H1B Sponsorship

  • Cash App has a track record of offering H1B sponsorships, with 257 in 2025, 253 in 2024, 260 in 2023, 297 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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