[Remote] Remote Customer Support (MMO Gaming) - Tickets

Note: The job is a remote job and is open to candidates in USA. ModSquad is a company focused on customer experience services, partnering with a game development studio known for community-driven MMOs. They are seeking Customer Support Specialists to assist players in live MMO environments by resolving account, gameplay, and technical issues through ticketing systems.


Responsibilities

  • Assist players in live MMO environments through ticketing systems
  • Resolve account, gameplay and technical issues

Skills

  • A passionate gamer who engages with both newer and older games, especially classic MMOs
  • Has a great personality and highly detail-orientated
  • Comes to work ready to go and fully committed to surpassing expectations
  • Has a knack for solving problems quickly and efficiently
  • Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
  • Customer-friendly demeanor with a flexible attitude
  • Reliable, trustworthy, and dependable
  • Experience with technical support
  • Excellent written and verbal English communication skills
  • Experience with web-based research
  • Experience working with company escalation policy
  • A dedicated laptop or desktop with Windows 11 or newer (Chromebooks do not meet the requirements for this project)
  • Minimum of 10 GB RAM
  • Available disk space of 30GB+
  • Dedicated AMD or NVIDIA graphics card
  • Dual monitor setup
  • Reliable internet connection
  • Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

Company Overview

  • ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/.

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