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Remote Reservations & Customer Service Executive (Work-from-Home)

February 10, 2026

Key Responsibilities:

Handle travel and cruise inquiries via email and convert them into confirmed bookings
Manage cruise schedules, availability, and guest records
Arrange and book flights, hotels, and tours
Assist guests with pre-trip preparations and handle itinerary changes or complaints
Respond to emails promptly and professionally
Support marketing activities, social media, and basic website updates

Requirements:

Excellent written English
Strong email and customer communication skills
Sales-oriented, detail-focused, and reliable
Familiar with Excel
Able to work independently and meet KPIs
Chinese speaking is preferred (no reading or writing required)

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Work from home

Experience:

working: 3 years (Preferred)

Work Location: Remote

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