[Remote] Small Business Senior Product Analyst (US) - Issues Mgmt. & Remediation

Note: The job is a remote job and is open to candidates in USA. TD Bank is one of the world's leading global financial institutions, and they are seeking a Senior Product Analyst to contribute to the business strategy by supporting product development tactics. The role involves providing strategic input, acting as a subject matter expert, and ensuring compliance with regulatory requirements.


Responsibilities

  • The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group
  • The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis
  • Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
  • Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
  • Integrates the broader organizational context into advice and solutions within own area
  • Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
  • Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
  • Works within broad guidelines/policies and independently performs tasks from end to end
  • Work performed under moderate management guidance and supervision
  • Key resource in delivering day-to-day projects and initiatives
  • Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations
  • Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process
  • Supports the development, implementation and understanding of training material, procedures for new products and/or processes
  • Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
  • Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed
  • Acts as an escalation point for customer, process or operational issues, and further escalates as required to management
  • Liaises with various partners and stakeholders in the resolution of issues
  • Recommends and champions strategies to enhance the customer experience
  • Recommends solutions to improve the product, pricing, service, and/or process
  • Interacts with vendors and other external parties for business function management
  • Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience
  • Adheres to enterprise frameworks or methodologies that relate to activities for own business area
  • Understands and contributes to the achievement of the business strategy, goals and objectives
  • Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
  • Compiles and analyzes key performance statistics when required
  • Conducts ongoing industry and competitive analysis to obtain market insights
  • Adheres to internal policies/procedures and applicable regulatory guidelines
  • Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
  • Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed
  • Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives
  • Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
  • Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
  • Ensures all products are in compliance and meet all regulatory requirements
  • Is knowledgeable of and complies with Bank and Industry Codes of Conduct
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Skills

  • Undergraduate degree or product management certificate and/or
  • 5+ years of relevant experience (channel/distribution, finance, control partners, technology)
  • Proficient knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
  • Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
  • Integrates the broader organizational context into advice and solutions within own area
  • Knowledge of current and emerging competitor and market trends
  • Ability to communicate effectively in both oral and written form
  • Ability to work collaboratively and build relationships
  • Ability to work successfully as a member of a team and independently
  • Ability to exercise sound judgement in making decisions
  • Ability to analyze, organize and prioritize work while meeting multiple deadlines
  • Skill in using analytical software tools, data analysis methods and reporting techniques
  • Skill in using computer applications including MS Office
  • Ability to handle confidential information with discretion
  • Experience in issues management, mitigation, and remediation
  • Curious and comfortable speaking up to question and challenge processes

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development
  • Reward and recognition

Company Overview

  • The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). It was founded in 1852, and is headquartered in Wilmington, Delaware, USA, with a workforce of 10001+ employees. Its website is https://www.td.com.

    • Company H1B Sponsorship

  • TD has a track record of offering H1B sponsorships, with 1 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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