[Remote] Specialist I, Sales Ops

Note: The job is a remote job and is open to candidates in USA. Nelnet Business Solutions, a division of Nelnet, Inc., provides payment technology and education services to various organizations. The Sales Operations Specialist I will design and optimize sales workflows and system integrations to enhance sales efficiency and support revenue growth.


Responsibilities

  • Partner with Sales, Marketing, RevOps, and Operations stakeholders to design, build, and optimize sales workflows, automations, and systems integrations that support revenue growth
  • Own and enhance sales process automation across platforms (e.g., Salesloft, HubSpot, Creatio, Zapier) to improve lead routing, follow-up, and pipeline progression
  • Collaborate with RevOps leadership to define KPIs and work collaboratively with our AI & Marketing Intelligence Specialist to build dashboards and reporting to surface actionable insights that improve sales effectiveness and forecasting
  • Analyze sales performance, pipeline health, and operational metrics to identify inefficiencies and build processes or system improvements
  • Serve as a Subject Matter Expert (SME) on NBS sales processes across brands, including FACTS and Nelnet Campus Commerce, proactively driving standardization and scalable best practices
  • Support sales capacity and productivity initiatives by streamlining workflows, reducing manual effort, and improving data quality and accessibility
  • Develop and maintain documentation, Standard Operating Procedures (SOPs), and training materials to support system adoption and ongoing training for sales and cross-functional users
  • Test, troubleshoot, and continuously improve integrations and automations to ensure reliability, accuracy, and alignment with evolving business needs
  • Partner closely with RevOps and Marketing teams on Go-to-Market (GTM) initiatives, lead lifecycle initiatives, and sales enablement projects
  • Stay current on sales operations best practices, tools, and emerging technologies, bringing forward ideas that enhance scalability and performance

Skills

  • Bachelor's Degree or equivalent (Marketing, Business, Analytics, or similar preferred)
  • 2-3 years' experience in Sales, Revenue, and/or Marketing Operations, or related field
  • Deep experience with automation tools across sales and marketing (e.g., Salesloft, HubSpot, Salesforce, and Zapier)
  • Admin-level proficiency in Salesloft, CRM platforms, Zapier and HubSpot; familiarity with tools such as Clay, Apollo, Zoom, or similar is a strong plus
  • Strong problem-solving instincts with the ability to build, test, and refine systems while partnering closely with Sales teams and business stakeholders
  • Solid understanding of sales processes, pipeline management, and CRM best practices
  • Familiarity with data warehouses and reporting tools (e.g., Snowflake, Power BI)
  • High level (clear and confident) verbal and written communication skills
  • Strong analytical mindset with the ability to translate data into actionable insights
  • Highly organized, detail-oriented, and comfortable managing multiple priorities
  • Curious, fast learner
  • Receptive to feedback and motivated by continuous improvement
  • Comfortable working independently while collaborating effectively within a team environment

Benefits

  • Medical
  • Dental
  • Vision
  • HSA and FSA
  • Generous earned time off
  • 401K/student loan repayment
  • Life insurance & AD&D insurance
  • Employee assistance program
  • Employee stock purchase program
  • Tuition reimbursement
  • Performance-based incentive pay
  • Short- and long-term disability
  • Robust wellness program

Company Overview

  • Nelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is https://nelnetinc.com.

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