[Remote] Trainer, Blink Customer Service , Learning Experience Team

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking an experienced facilitator for their Learning Experience Team to deliver exceptional training experiences for remote customer service associates. The role involves training delivery, certification of third-party trainers, and continuous improvement of training programs to maintain high standards in customer service quality.


Responsibilities

  • Facilitate engaging, interactive training sessions for remote customer service associates
  • Deliver customized training programs that align with Blink's operational processes and customer service excellence standards
  • Adapt training approaches to meet diverse learning styles and needs
  • Maintain expert-level knowledge of Blink's systems, processes, and procedures
  • Certify and quality-assure trainers across third-party sites to ensure consistent training delivery
  • Conduct train-the-trainer sessions and provide ongoing coaching support
  • Monitor and evaluate third-party trainer performance against established standards
  • Provide feedback and development plans to improve trainer effectiveness
  • Serve as a trusted resource and mentor for trainees and fellow trainers
  • Identify training gaps and recommend program enhancements
  • Contribute to curriculum development and training material updates
  • Stay current on adult learning principles and innovative training methodologies

Skills

  • Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification
  • Proven track record delivering virtual training programs
  • Strong understanding of adult learning principles and instructional best practices
  • Excellent communication and presentation skills
  • Proficiency with virtual training platforms and learning management systems
  • Ability to assess learner performance and provide constructive feedback
  • Experience training customer service or operations teams
  • Train-the-trainer certification or experience
  • Familiarity with Blink or technical troubleshooting
  • Experience working with third-party vendor partners

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • Paid time off
  • Parental leave

Company Overview

  • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • Amazon has a track record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog