Service category and presales

<p>Welcome to Hewlett-Packard, a global leader in technology and innovation. We are currently seeking a highly motivated individual to join our team as a Service Category and Presales specialist. In this role, you will have the opportunity to work closely with our customers and provide valuable insights and solutions to their business needs. We are looking for a dynamic and customer-focused individual with a strong background in service category management and presales experience. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we would love to hear from you. Join us in shaping the future of technology at Hewlett-Packard. Develop and maintain a deep understanding of Hewlett-Packard's service category offerings. Serve as a subject matter expert on service categories and presales processes. Collaborate with sales teams to identify customer needs and provide appropriate solutions. Conduct market research and analysis to stay updated on industry trends and customer demands. Actively engage with customers to understand their business needs and provide customized solutions. Develop and maintain relationships with key stakeholders, both internally and externally. Participate in the development and implementation of sales strategies to drive business growth. Create and deliver presentations and proposals to customers, showcasing the benefits of Hewlett-Packard's service categories. Monitor and track service category performance and provide recommendations for improvement. Keep abreast of competitors' service offerings and provide insights to inform business decisions. Stay updated on product developments and updates within the service category and communicate them to relevant teams. Provide training and guidance to sales teams on service categories and presales processes. Ensure high levels of customer satisfaction through prompt and effective resolution of any issues. Adhere to company policies and procedures while carrying out job responsibilities. Continuously strive to improve processes and procedures to enhance efficiency and customer satisfaction.</p><p>Hewlett-Packard/HP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>