Ticket Guide Agent - JFK Airport - NYC, NY

PrimeFlight Aviation Services, Inc. is a leading provider of comprehensive commercial aviation services with a global presence spanning over 200 locations worldwide. Renowned for its commitment to excellence, PrimeFlight stands out in the aviation industry by delivering top-tier ground handling, passenger services, and operational support to airlines and airports. The company fosters a positive working environment that values respect and collaboration among team members, positioning itself as an employer of choice for individuals seeking rewarding careers in aviation. Employees enjoy competitive pay, comprehensive benefits, and robust career growth opportunities, making PrimeFlight a company dedicated to both service excellence and workforce satisfaction. The role of Ticket Guide Agent at PrimeFlight is integral to ensuring an exceptional passenger experience within busy airport environments. This position requires individuals who can provide guidance, support, and accurate information in ticketing and check-in areas, contributing to seamless travel journeys for passengers. Using strong communication and interpersonal skills, Ticket Guide Agents serve as the frontline representatives to greet and assist travelers, helping them navigate effectively through airport logistics. Key responsibilities include directing passengers to check-in counters, gates, and other crucial airport facilities while addressing inquiries related to flight schedules, delays, and ticketing. Agents assist with the use of self-service ticketing kiosks to enhance operational efficiency and resolve various ticketing-related concerns such as purchases, refunds, and changes. Special attention is given to passengers with additional needs, including those with disabilities or traveling with young children. Collaboration is emphasized, as Ticket Guide Agents work closely with airline representatives to ensure consistent and accurate communication. Maintaining professionalism and adherence to PrimeFlight's customer service and safety standards is paramount. Given the dynamic nature of airline operations, flexibility is essential, with shifts spanning nights, weekends, and holidays to support a 24/7 operational schedule. Physical demands include prolonged standing, walking, lifting up to 70 pounds, and adaptability to varying noise levels and environmental conditions. This full-time position offers competitive compensation alongside a benefits package that includes 401(k) with matching, health, dental, vision, and life insurance, paid time off, and opportunities for professional development. The Ticket Guide Agent role is perfect for individuals who are customer-focused, detail-oriented, and passionate about delivering memorable travel experiences. PrimeFlight prioritizes equal opportunity employment, welcoming applicants from diverse backgrounds and providing reasonable accommodations to enable individuals with disabilities to perform job functions effectively.

• 18 years of age or older
• eligible to work in the United States
• ability to communicate effectively in English
• previous customer service or guest assistance experience
• strong communication and interpersonal skills
• knowledge of airport layout and ticketing/check-in procedures
• customer-focused attitude
• ability to use electronic devices including iPads, tablets, computers, and mobile devices
• eligibility to obtain necessary credentials and clearances
• flexibility to work nights, weekends and holidays
• able to perform physical tasks such as lifting up to 70 pounds, standing and walking for prolonged periods