Virtual Back Office Call Center Representative

February 23, 2026

Overview <ul> <li>Provide remote support to healthcare operations, ensuring seamless patient interactions and administrative efficiency.</li> <li>Handle high-volume inbound and outbound calls with professionalism and empathy.</li> <li>Perform accurate patient registration, insurance verification, and data entry tasks.</li> <li>Track member consents and conduct outreach to enhance patient engagement.</li> <li>Manage medical records, process care plans, and distribute educational materials.</li> <li>Adapt to dynamic schedules and responsibilities, showcasing flexibility and commitment.</li> <li>Engage in ongoing training programs to refine skills and ensure professional growth.</li> <li>Collaborate with a dedicated team to achieve organizational goals and deliver superior patient services.</li> </ul> Key Responsibilities & Duties <ul> <li>Respond to incoming calls in a fast-paced, high-volume setting, providing exceptional customer service.</li> <li>Meet daily performance targets and uphold quality standards set by management.</li> <li>Address patient inquiries with empathy, ensuring accurate and helpful information dissemination.</li> <li>Perform patient registration and insurance updates with precision and attention to detail.</li> <li>Track and document member consents and outreach activities comprehensively.</li> <li>Process care plans, visit summaries, and educational materials efficiently to support patient care.</li> <li>Contribute to special projects and adapt to evolving procedures and responsibilities.</li> <li>Maintain accurate records of member engagements and operational activities.</li> </ul> Job Requirements <ul> <li>High School Diploma or GED required; additional certifications are advantageous.</li> <li>Minimum of 2 years of relevant experience in customer service or administrative roles.</li> <li>Proficiency with electronic medical records systems and Microsoft Office preferred.</li> <li>Bilingual Spanish-speaking skills are highly desirable.</li> <li>Exceptional data entry accuracy and customer service capabilities required.</li> <li>Strong interpersonal skills to build rapport and empathize with patients effectively.</li> <li>Reliable internet connectivity meeting specified technical requirements for remote work.</li> <li>Excellent oral and written communication skills for clear and professional interaction.</li> <li>Flexibility to adapt to varying schedules and dynamic work environments.</li> </ul>

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