Visitor Center Ambassador - ATG
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Corporate Security is excited to welcome customer focused professionals to join us as Ambassadors for our brand new General Offices (G.O.) Visitors Center-an environment built to support Delta's growth and our ongoing investment in world class hospitality. As a round the clock operation, the Visitors Center plays a crucial role in representing Delta at all hours and in moments that may occasionally require a calm, steady presence under pressure.
As a Visitors Center Ambassador, you will create thoughtful, memorable experiences from the moment someone steps through our doors. You'll welcome guests with a friendly, polished, and professional demeanor that reflects Delta's unwavering commitment to safety, service, and hospitality, including during fast paced or stressful situations.
HOW YOU'LL MAKE AN IMPACT (includes, but is not limited to the following responsibilities):
- Ensure smooth, safe, and secure operations of the G.O. Visitors Center while delivering a polished, professional, and service focused experience consistent with the Delta brand.
- Serve as a key communicator, providing timely and accurate information to security professionals, business partners, and leadership.
- Lead by example to deliver distinctive customer service, proactively addressing service failures or guest concerns and escalating to leadership when needed.
- Model Delta's vision and values while partnering with leadership and team members to continuously improve Visitor Center processes.
- Greet and check in future employees, vendors, and visitors using handheld devices or self service kiosks, ensuring a warm and seamless arrival experience.
- Maintain a visible presence by regularly walking the Visitor Center floor and engaging with guests.
- Proactively take ownership of service recovery and support a clean, organized, and welcoming environment throughout the day.
- Demonstrate a servant leadership mindset in every interaction.
- Effectively manage difficult or disruptive situations in partnership with the Visitor Center Lead, Management, and G.O. Campus Security.
Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com.
