Workday Client Service Lead

May 27, 2026

Join us on a journey of endless possibilities<div><div><div><div><div><div><div><div><div>At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.Learn more at <a href="https://www.stradaglobal.com/" target="_blank" rel="noopener noreferrer">www.stradaglobal.com</a></div></div></div></div></div></div></div></div></div>The Client Service Leader is responsible for steady-state, production cloud environments for our customers. Manages the client partnership to strategic and high growth potential AMS clients. The CSLII communicates and directs priority of work based on client business objectives internally and interfaces directly with key internal stakeholders including Operations, Senior Leaders, & Consultants (onshore and offshore). Serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing high-touch, and direct customer service. The RoleClient Management:· Provide senior leadership to a portfolio of clients (typically, 2-3 strategic or high-potential clients)· Proactively build partnership and bring the best of Strada to our clients through consultative engagement· Participate in and/or lead client governance meetings as required; produce required documentation & metrics including reporting out on Service Level Agreements (SLAs)· Maintain client roadmaps in partnership with clients and internal key stakeholders.· Act as the first escalation point for AMS delivery concerns and new requests.· Provides direction and guidance internally to less experienced colleagues by directing and reviewing their deliverables. · Identify areas of internal process improvement and work with internal resource to implement change. · Liaise between business, technical, and sales stakeholders and contacts to build relationships and grow services· Participates in or manages customer projects to ensure on-time, quality, and successful delivery of service.· Assist in developing new tools and processes. Delivery Management:<ul><li>Manage the client change request process and coordination with Release Manager and/or other internal stakeholders</li><li>Manage delivery within the capacity allocated within the contracts; adhere to Strada Release Management best practices & policies; perform monthly variance analysis</li><li>Manage client delivery through coordination with aligned functional and technical SMEs, assessment and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines</li><li>Coordinate and lead internal and / or client facing meetings needed to prioritize work, deliver tasks, track / report status, address project risks and other actions as needed</li><li>Manage client expectations and resolve gaps through coordination with client stakeholders, Strada’s delivery teams, and leadership</li><li>Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead</li></ul>The Requirements· Bachelor’s Degree or equivalent experience in technical, business, human resources, or financial discipline · Over 5 years’ experience in professional services, technical project management, or managing functional teams as part of an HR/Finance systems implementation is preferred· Experience in Customer retention strategies and activities will provide the right base for this critical mission · Experience with Workday or equivalent platform is preferred · Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support (preferred) · Experience with a ticket management software is a plus · Requirements gathering methodology and experience with Agile processes (preferred) · Understanding of Application development and Release Management processes in the Cloud (preferred) · Proven experience working creatively and analytically in a dynamic environment · Self-starter; Takes initiative to build skills in other areas by leveraging available resources Experience implementing complex, practical business solutions under multiple deadlines · Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner · Superior team organizer and lead, with the ability to coordinate and motivate technical staff· Ability to travel up to 20%.· Prior Workday experience or Workday certification is preferred.Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. At Strada, our values guide everything we do:· Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.· Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.· Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.· Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.· Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and InclusionStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.Equal Employment Opportunity StatementStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. #LI-RemoteWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum - Maximum:$113,820.00 - $211,380.00Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.

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